Introduction
At OCLA Merchandise, we are committed to safeguarding your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our e-commerce and logistics services. By using our platform, you consent to the practices described herein.
Information We Collect
We collect various types of personal information to provide and improve our services:
- Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
- Payment Information: Credit/debit card details, bank account information, and transaction history.
- Logistics Data: Delivery preferences, tracking information, and communication records.
- Technical Data: IP address, browser type, device information, and usage data through cookies and similar technologies.
Use of Information
Your information is utilized for the following purposes:
- Processing and fulfilling orders.
- Managing deliveries and logistics operations.
- Communicating with customers regarding orders, promotions, and customer support.
- Enhancing user experience through personalized services and marketing.
- Complying with legal obligations and regulatory requirements.
Legal Basis for Processing
In accordance with the Nigeria Data Protection Regulation (NDPR) 2019, we process your personal data based on the following legal grounds:
- Consent: Obtained when you provide personal information voluntarily.
- Contractual Necessity: Required to fulfill our contractual obligations with you.
- Legal Obligation: Compliance with legal requirements and regulations.
- Legitimate Interests: Pursuit of our legitimate business interests, provided these do not override your rights and freedoms.
Data Sharing and Disclosure
We may share your personal information with:
- Service Providers: Third-party vendors who assist in processing payments, delivering goods, and providing customer support.
- Legal Authorities: Government agencies or law enforcement when required by law or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell or rent your personal information to third parties for their marketing purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Data Retention
Your personal information will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, your data will be securely deleted or anonymized.
International Data Transfers
As a global company, we may transfer your personal data to countries outside Nigeria. When doing so, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Your Rights
Under the NDPR, you have the right to:
- Access your personal data.
- Correct any inaccuracies in your data.
- Request the deletion of your data.
- Object to or restrict the processing of your data.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details provided below.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised date. We encourage you to review this policy regularly.
Contact Us
For questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described herein.
